Network Support
Welcome to the Vyoma Support Terminal. If you are experiencing anomalies, require assistance with your node, or need to report severe violations of our Terms of Service, you are in the right place.
Direct Contact
For all inquiries, ban appeals, or technical support, contact our dispatch directly at:
help@vyoma.kenil.inFrequently Asked Questions
I lost my device. Can I recover my Vault messages?
No. Vault messages are secured via End-to-End Encryption (ECDH + AES-GCM). The private keys never leave your device. We do not have them, and we cannot recover your data.
How do I report an Anomaly?
Use the in-app "Report Anomaly" button on any Drop or User Profile. Our community moderation system will process the flag. For emergencies or CSAM, email us immediately.
Why was my identity banned?
Permanent Identity Bans are issued for severe violations of our Terms of Service (e.g., illegal content, network degradation, spam). If you believe this was an error, email support with your hardware ID and username.